Shipping Policy

All orders including any Priority shipping requests (2-day shipping) require processing time of 2 to 3 business days. All orders are shipped using the following carriers: USPS, FedEx or UPS. To return your product, you should mail your product to: Penny Arcade (Bebenca organics). 9660 153rd Ave NE, Redmond Washington 98052, United States. 

Please note that 2-day shipping only operates on business days (Monday through Friday) and do not deliver on weekend, per carrier policy.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Shipping

All international Sales are Final. We will not accept exchange requests, returns or refunds for international shipped products.

In case of damaged or defective product, you may email us with clear pictures within the 3 days of receiving the product.

We offer international shipping to select countries at this time. Detail list below: 

US, Canada, France, Germany, Italy, United Kingdom, Australia, New Zealand, Mexico 

Your orders will be shipped via United States Postal Service (USPS) only.  There could be delivery delays depending on your location and logistical delays i.e. customs processing. Bébénca Organics is not responsible for such delays. We will be responsible to ship within 5 business days of receiving your order. Once the shipment leaves our warehouse, we have no control or responsibility for it. Please use the tracking number to track your order and to contact the carrier about any delays. 

Please Note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bébénca Organics is not responsible for these charges if they are applied and are your responsibility as the customer. 

CONTACT INFORMATION
Questions about the Return and Shipping Policy should be sent to us at info@bebencaorganics.com